Shop with Confidence: 100% Buyer Guarantee. Tickets may be priced above face value.
Stub.com FAQ
Stub.com representatives are available by toll-free phone from 7:00 AM to 1:00 AM EST, seven days a week. You can also contact customer support 24 hours a day via the Contact Us page on the website.
Yes. Stub.com protects your personal and billing information using 128-bit SSL encryption and industry-standard security technologies to help keep your data secure.
Yes. Ticket orders are guaranteed to include consecutive seats unless the listing specifically notes that the seats are split.
Yes. Every ticket sold through Stub.com is guaranteed to be authentic, valid, and accepted for entry into the event under the company's Buyer Guarantee.
Stub.com's Buyer Guarantee ensures your tickets are authentic, valid for entry, and remain valid if an event is rescheduled. If an event is permanently canceled, you are eligible for a refund.
Yes. Stub.com accepts last-minute ticket orders online or by phone. After placing your order, follow the instructions on your receipt to arrange ticket pickup or delivery with the ticket provider.
Stub.com works with a network of trusted ticket brokers, giving customers access to a large inventory of tickets for concerts, sporting events, and other live entertainment.
Ticket brokers source and sell tickets for events, including hard-to-find seats. Stub.com partners with experienced brokers to expand ticket availability for customers.
Yes. Stub.com's policies and terms are available during checkout and on the website. You can also contact customer support with any questions about these policies.
Yes. While some sellers only offer tickets in pairs or larger groups, many events include single-ticket listings. You can filter search results to display available single seats.
All sales are final, and orders cannot be canceled, exchanged, or refunded after purchase. However, refunds are available if an event is permanently canceled under the Buyer Guarantee.
Unfortunately, Stub.com cannot replace lost or stolen original tickets once they have been delivered. Customers are encouraged to keep their tickets in a safe place.
Ticket prices are set by the individual ticket broker based on market demand and availability. Stub.com then adds applicable service and delivery fees.
Ticket prices may exceed face value because they reflect current market demand and the costs ticket brokers incur to acquire and provide tickets.
Ticket prices fluctuate based on market demand, availability, and other event-related factors. Purchasing earlier may help you avoid future price increases.
Service fees help cover payment processing, website operations, security measures, customer support, and other services associated with providing a secure ticket marketplace.
Yes. Once your order ships, you will receive a confirmation email containing your FedEx tracking information so you can monitor delivery.
This is normal. The printed name may belong to the original purchaser, but the tickets are transferable and remain valid for your admission.
In most cases, your existing tickets remain valid for the rescheduled date. If any additional action is required, your ticket provider will contact you.
If an event is permanently canceled without a makeup date, you are eligible for a refund. Contact the ticket broker listed on your order receipt to begin the refund process, and keep your tickets until instructed otherwise.